Complaints Procedure
We will work with you to understand your situation and needs, then develop personalised advice to help you achieve your goals.
Get in touch
As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know.
Email: complaints@newleafgroup.co.uk
Write to: New Leaf Distribution Ltd, 165 – 167 High Street, Rayleigh, Essex SS6 7QA
Call: 01702 431130
We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):
Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
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